← Selected work
Voice AI and CRM
Voice intake and admissions CRM
Connexions combines phone intake, lead tracking, appointments, communication history, and staff review for a recovery admissions team.
28+
admissions leads
150+
call records
24/7
intake path
01
The problem
Admissions calls often arrived after hours, while notes, payer information, and follow-up were stored in different places. Staff needed the full history before calling someone back.
02
What I led
I connected the phone and public intake flows to lead records, transcripts, appointments, communication history, staff dashboards, and human follow-up.
03
What changed
The CRM records more than 28 admissions leads and 150 calls, giving staff a clear history from the first inquiry to the next action.
Next project